General

How is Hawley Lane shoes different form other shoe stores?

Hawley Lane Shoes is a full-service shoe store. We pride ourselves on our ability to offer a custom fit. Hawley Lane Shoes offers comfort shoes that are also fashionable so, you can look good and feel good.

Upon visiting our stores, with the assistance of our knowledgeable fit specialists we will try to get you the perfect fit. Our professionally trained associates can measure your feet, analyze your gait, and offer valuable guidance on selecting the right size and style. This personalized attention ensures that you find shoes that provide the utmost comfort and support, reducing the risk of ill-fitting shoes that could lead to discomfort or potential foot problems.

What is the Hawley Lane Shoes guarantee?

Hawley Lane Shoes Guarantees that we will help to eliminate your foot pain as best as possible and help you find the right pair of shoes to optimize your foot health and lifestyle.

What are the stores hours?
Hawley Lane Shoes is open Sunday – Saturday. Seven days a week. (10:00 Am 6:00 Pm).

Where are our stores located?

SHELTON: Shelton Square. 862 Bridgeport Ave. Shelton, CT 06484
Phone: (203) 712-1300
Check Out our SALE ROOM

NORWALK: Hawley Lane Shoes. 295 Westport Ave. Norwalk, CT 06851
Phone: (203) 847-9400
Check Out our SALE ROOM

STAMFORD:  Bull’s Head Plaza. 73 High Ridge Rd. Stamford, CT 06905
Phone: (203) 327-7664

ORANGE:  Hawley Lane Plaza.  500 Boston Post Rd. Orange, CT 06477
Phone: (203) 891-9999

DANBURY: 5 Sugar Hollow Road.  Danbury, CT 06810
Phone: (203) 743-7044

What is the least busy time to go to the store?

Usually, the slowest time in the store is between 10:00 am and 12:00 pm, before lunch time. During this period, there is usually less customer traffic, making it a good time to visit if you prefer a less crowded shopping experience.

*Please note that sometimes customers surprise us, so it is hard to always predict when it may be slow*

How can I contact customer service?

Please reach out to the number of the store you are interested in:

SHELTON: (203) 712-1300
NORWALK: (203) 847-9400
STAMFORD: (203) 327-7664
ORANGE: (203) 891-9999
DANBURY: (203) 743-7044

Or use our online chat at the bottom right corner of our website.

What methods of payment does Hawley Lane Shoes accept?
We accept: Cash, Debit Card, Credit card (Visa – Mastercard – American Express- Discover), Google pay and Apple pay.

How do I know my size?
If you are unsure of your proper size, please come to the store and one of our trained fit specialists will happily measure your feet and help you to find the right shoe for you. Each foot is different and our feet changed over time so, it is important to be routinely measured.

Does Hawley Lane Shoes carry wide shoes?
Hawley Lane Shoes carries a wide selection of wide-width shoes (including sport shoes and Dress shoes for men, women and kids).

Do I need an appointment for a Free Foot Assessment?
You do not need an appointment to have a free assessment. You can visit the store Sunday – Saturday from 10:00am until 6:00pm for your free foot assessment. We are proud to offer the most updated technology for our Free Foot Assessments, ensuring accurate and comprehensive results. Our advanced technology allows us to assess your feet with precision and provide personalized recommendations for your footwear needs. Additionally, we encourage you to check your closet and bring your favorite shoes with you. After assessing your feet, we can also evaluate your shoe collection to determine if they are right for you.

Brands

What women’s brands does the store have/carry?
We carry the following popular women’s footwear brands.

What men’s brands does the store have/carry?
We carry the following popular men’s footwear brands.

What Kids’ brands does the store have/carry?
We carry the following popular kids’ footwear brands.

Where can I find Hawley Lane Shoes catalog?
You can find our most recent Lookbook here.

Returns

What is Hawley Lane Shoes return policy for ONLINE PURCHASES?
HawleyLaneShoes.com/ComfortShoeShop.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Returns must be received within fourteen (14) days of receipt.

ALL SALE ITEMS ARE FINAL.

  • All shipping charges are non-refundable.
  • To Qualify for Free Return Shipping, Items Must be Returned to Us Within 14 Days of Receipt.
  • com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.
  • Contact Customer Service for availability of desired exchange item(s).
  • Returns on special orders are not accepted.
  • Ship your return or exchange through an insured trackable carrier, as HawleyLaneShoes.com cannot be responsible for lost or damaged packages.
  • An email notification will be sent to you once your package has been received by HawleyLaneShoes.com.
  • Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from HawleyLaneShoes.com).

Please send your return or exchange to:

HawleyLaneShoes.com / ComfortShoeShop.com
862 Bridgeport Ave
Shelton, CT  06484

What is Hawley Lane Shoes return policy for IN-STORE PURCHASES?

Hawley Lane Shoes accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Items purchased in store can be returned at any Hawley Lane Shoes store within fourteen (14) days of purchase. Customers must present original receipt at the time of the transaction. If a refund is being issued it will only be processed to the same payment method used in the initial purchase. Item(s) being returned after the 14-day return period will only be accepted at the manager’s discretion, and may only be issued a store credit.

Can I return a defective or damaged item (In-store purchase)?

Yes, you can return a defective or damaged item provided that the defect is due to a manufacturing flaw and not due to normal wear and tear or a deterioration in the shoe due to the user’s wear pattern. Hawley Lane Shoes has a return policy in place that allows customers to return such items for a refund or exchange. Please reach out to the store where you bought the shoes for further assistance in initiating the return process. Please note that at the manager’s discretion a determination will be made as to whether the damage is manufacturing defect.

Can I return a defective or damaged item (Online purchase)?

You may be able to return a defective or damaged item but before processing the return you should contact customer service: (203) 712-1300.

*Please note that you may be required to send picture of the Damage item*

Shipping

Does Hawley Lane Shoes ship internationally?
Not at this time.

How can I track my order?

DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.

Once your order has been fulfilled, you will receive an email confirmation that will include the UPS tracking number for your package.

If you decide to refuse any shipments from HawleyLaneShoes.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.